Shipping policy

Shipping Policy

At HAKEEMA, we aim to provide clear information about how orders are processed, shipped, and delivered.

This Shipping Policy explains our order preparation procedures, delivery estimates, shipping charges, tracking information, and shipping-related customer support.

1. Shipping Destinations

HAKEEMA's proposed primary shipping market is the United States.

Orders may be shipped to eligible U.S. addresses supported by our checkout and fulfillment arrangements.

Available destinations and shipping services will be displayed at checkout.

The availability of a country or currency in the website's region selector does not necessarily mean that delivery is offered to that destination.

2. Order Processing Time

Our proposed standard order processing time is 1–3 business days after successful payment confirmation.

Processing may include:

  • Order and payment verification.

  • Product availability checks.

  • Preparation and inspection where appropriate.

  • Packaging.

  • Shipping arrangements.

Business days are Monday through Friday, excluding applicable U.S. federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Order processing time is separate from shipping transit time.

3. Shipping Transit Time

Our proposed standard shipping transit time is 7–15 business days after dispatch.

Transit time begins when the shipping carrier receives the package.

The creation of a shipping label does not necessarily indicate that the carrier has received the shipment.

4. Total Estimated Delivery Time

Our proposed estimated delivery schedule is:

Delivery Stage

Estimated Time

Order Processing

1–3 business days

Shipping Transit

7–15 business days

Total Estimated Delivery

8–18 business days

Delivery times are estimates rather than guaranteed arrival dates.

Actual transit times may vary according to destination, shipping carrier, fulfillment arrangements, holidays, weather, and other circumstances beyond our reasonable control.

Where an order-specific delivery estimate is displayed at checkout, that estimate will apply to the order.

5. Shipping Charges

Any applicable shipping charges will be displayed during checkout before payment is completed.

Customers can review the selected shipping option, applicable taxes, shipping charges, and final order total before confirming payment.

Free shipping will apply only where expressly offered and where the relevant eligibility conditions have been met.

No undisclosed shipping charges will be added after checkout.

6. Fulfillment and Shipping Origin

Orders are prepared and dispatched through the actual fulfillment arrangements used for the products purchased.

The physical shipping origin may vary according to the assigned fulfillment location.

Our published business contact address is:

HAKEEMA LLC
17628 N 1st Pl
Phoenix, AZ 85022
United States

This business address does not automatically establish the dispatch location for every order.

Customers may contact us before purchasing to request information about the shipping origin of a particular product.

Where the shipping origin materially affects delivery times, customs charges, or other purchasing conditions, the relevant information must be disclosed before purchase.

7. Order Confirmation

After successfully placing an order, customers will receive an order confirmation email.

The confirmation generally includes purchased products, order details, and the order number.

If you do not receive a confirmation email, please check your spam or junk folder or contact our customer support team.

8. Shipping Confirmation and Tracking

Once an order has been dispatched and tracking information becomes available, we will provide a shipping confirmation email.

The shipping confirmation may include a tracking number or tracking link.

Carrier tracking information may take additional time to become active after dispatch.

If tracking information is unavailable or does not update, please contact us with your order number.

9. Delivery Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Please verify:

  • Recipient name.

  • Street address.

  • Apartment or unit number, where applicable.

  • City and state.

  • ZIP code.

  • Contact information, where required.

If you notice an error in your shipping address, contact us as soon as possible.

We will make reasonable efforts to update the information before dispatch, but address changes cannot be guaranteed once fulfillment begins.

10. Delayed Shipments

Unexpected delays may occur because of carrier operations, weather, holidays, or other factors.

If an order has not arrived within its estimated delivery period, please contact our support team.

We will review the available tracking information and assist with an appropriate investigation.

If we cannot ship an order within an applicable promised timeframe, we will provide the information and cancellation or refund options required by law.

11. Lost or Missing Packages

If a package is confirmed lost or undelivered, we will work with the customer and shipping provider to arrange an appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, refund, or another remedy required by applicable law.

12. Damaged, Defective, or Incorrect Orders

If an order arrives damaged, defective, incorrect, or incomplete, please contact us promptly.

Include your order number, a description of the issue, and photographs where available.

We will review the request and arrange an appropriate resolution under our Return and Refund Policy.

13. Shipping Restrictions

Some products and delivery addresses may be subject to carrier restrictions or special handling requirements.

Any applicable delivery restrictions or additional charges will be disclosed before the customer agrees to them.

14. Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

Requests may be accommodated before fulfillment or dispatch, but cannot be guaranteed once the order has entered processing.

15. Contact Information

HAKEEMA LLC

Website: https://phimnex.com

Email: jessishirar4323@hotmail.com

Phone: +1 501-374-8668

Business Address:

17628 N 1st Pl
Phoenix, AZ 85022
United States

Customer Service Hours:

Monday–Friday, 9:00 AM–5:00 PM MST (UTC−7)

We aim to respond to customer inquiries within 1–2 business days.

Thank you for shopping with HAKEEMA.