Privacy policy

Privacy Policy

HAKEEMA LLC, operating the online store HAKEEMA at https://phimnex.com, respects the privacy of customers and website visitors.

This Privacy Policy explains how personal information may be collected, used, shared, retained, and protected when you interact with our online store.

Our store is powered by Shopify.

1. Information We Collect

Depending on how customers use our website and services, we may collect:

Contact and Identification Information

  • Full name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping address.

Order and Transaction Information

  • Purchased products.

  • Shopping cart information.

  • Order history.

  • Payment status and transaction details.

  • Shipping and tracking records.

  • Returns and refunds.

Customer Account Information

Where customer accounts are available, we may process account identifiers, preferences, and authentication-related information.

Technical and Usage Information

  • IP address.

  • Browser and device information.

  • Cookies and similar identifiers.

  • Website interaction data.

  • Product browsing and shopping activity.

Customer Communications

Information submitted through contact forms, emails, customer service messages, and other inquiries.

2. How We Collect Information

Personal information may be collected:

  • Directly from customers during checkout or account registration.

  • When customers contact customer service.

  • Automatically through website technologies.

  • Through Shopify and other service providers.

  • Through payment, shipping, analytics, and marketing services where applicable.

3. How We Use Information

We may use personal information to:

  • Process and fulfill orders.

  • Verify payment transactions.

  • Arrange shipping and delivery.

  • Provide order confirmations and tracking updates.

  • Handle cancellations, returns, and refunds.

  • Respond to customer inquiries.

  • Maintain customer accounts.

  • Improve website functionality.

  • Understand website performance.

  • Support marketing activities where permitted.

  • Detect and prevent fraud.

  • Comply with legal obligations.

4. Shopify and Service Providers

Our online store uses Shopify to support e-commerce functionality.

We may share relevant personal information with service providers who assist with:

  • Payment processing.

  • Order fulfillment and shipping.

  • Website operations and hosting.

  • Customer service.

  • Security and fraud prevention.

  • Analytics.

  • Advertising and marketing where applicable.

Service providers may process information according to their own privacy notices and applicable contractual obligations.

5. Payment Information

Payments are processed through payment providers available during checkout.

These providers may collect payment information necessary to authorize and complete transactions.

HAKEEMA does not intentionally store complete payment card numbers or card security codes on its own systems.

Customers should not send complete payment credentials by email.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Maintain shopping cart functionality.

  • Support account login and checkout.

  • Remember user preferences.

  • Understand website performance.

  • Analyze visitor activity.

  • Support marketing and advertising where applicable.

Customers can manage cookies through their browser settings and any privacy controls available on our website.

Some website features may not function correctly if certain cookies are disabled.

7. Marketing Communications

Where permitted by applicable law, we may send promotional messages to customers who have subscribed or otherwise provided appropriate authorization.

Customers can unsubscribe from marketing emails using the instructions provided in those messages.

Certain advertising activities may involve technologies that collect or share information for targeted advertising, subject to applicable privacy laws and available opt-out rights.

8. Sharing of Information

We may disclose personal information when reasonably necessary to operate our business, fulfill orders, provide services, comply with legal requirements, or protect against fraudulent activity.

Any activities involving data sharing for advertising or analytics must comply with applicable privacy requirements.

9. Data Security

We use reasonable measures intended to protect personal information from unauthorized access, loss, misuse, and disclosure.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Process orders.

  • Provide customer support.

  • Maintain transaction and financial records.

  • Resolve disputes.

  • Meet applicable legal obligations.

  • Protect against fraud.

Retention periods may vary depending on the type of information and legal requirements.

11. Your Privacy Rights

Depending on applicable law and your location, you may have rights to:

  • Request access to personal information.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Obtain a copy of certain information.

  • Opt out of certain targeted advertising or data-sharing activities.

  • Withdraw consent where processing depends on consent.

To submit a request, contact jessishirar4323@hotmail.com.

We may need to verify your identity before responding to certain requests.

12. U.S. State Privacy Rights

Depending on applicable state privacy laws, eligible residents may have additional rights regarding personal information.

These rights may include access, correction, deletion, portability, and opting out of certain uses or disclosures of personal information.

We will review eligible requests and respond as required by applicable law.

13. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children under the age of 13 without appropriate authorization.

If you believe a child has provided personal information to us, please contact our support team.

14. International Data Processing

Personal information may be processed or stored outside the country where a customer resides.

Applicable legal requirements will govern relevant international data processing and transfers.

15. Third-Party Websites

Our website may link to third-party websites and services.

We do not control the independent privacy practices of those websites.

Customers should review the privacy notices of external services before providing personal information.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, website services, technologies, or legal obligations.

Updated versions will be published on this page with a revised effective date.

17. Contact Information

For questions or requests concerning personal information:

HAKEEMA LLC

Website: https://phimnex.com

Email: jessishirar4323@hotmail.com

Phone: +1 501-374-8668

Business Address:

17628 N 1st Pl
Phoenix, AZ 85022
United States

Please use the subject line "Privacy Request" for privacy-related inquiries.