Refund policy
Return & Refund Policy
At HAKEEMA, we want customers to understand their options when a purchase needs to be returned.
This policy explains return eligibility, return requests, shipping responsibilities, product inspections, exchanges, and refunds.
1. Return Window
Customers may request a return within 30 calendar days after receiving their order.
The return period begins on the delivery date.
To qualify for a standard change-of-mind return:
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The product must be unused and in its original condition.
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Original packaging, tags, and accessories should be included where applicable.
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The product must not have been damaged by customer misuse.
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A valid order number or proof of purchase must be provided.
These conditions do not limit mandatory consumer rights concerning defective, damaged, or incorrectly supplied products.
2. How to Request a Return
To initiate a return:
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Contact jessishirar4323@hotmail.com.
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Include your order number.
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Identify the product you wish to return.
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Explain the reason for your request.
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Provide photographs or video where relevant.
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Wait for our customer service team to review your request and provide return instructions.
Please contact us before sending any merchandise.
3. Return Address and Instructions
Our business contact address is:
HAKEEMA LLC
17628 N 1st Pl
Phoenix, AZ 85022
United States
For product returns, customers must first obtain return authorization.
The confirmed return receiving address and shipping instructions will be provided when the return request is approved.
Please do not send returned merchandise to the business contact address unless our customer support team has expressly confirmed it as the appropriate return destination.
4. Return Shipping Costs
Under our proposed standard return arrangement, customers are responsible for return shipping costs when returning eligible products because of a change of mind or personal preference.
If an item is confirmed to be defective, damaged upon delivery, or incorrectly supplied due to our error, HAKEEMA will cover reasonable necessary return shipping costs or provide an appropriate alternative resolution.
Return shipping arrangements will be communicated before the return is completed.
5. Restocking Fees
Under our proposed standard policy, HAKEEMA does not charge a separate restocking fee for approved eligible returns.
Restocking Fee: 0%.
Any applicable return shipping costs are separate from a restocking fee.
6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us promptly.
Include:
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Your order number.
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The product name.
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A description of the issue.
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Clear photographs of the affected item, if available.
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Photographs of the packaging where relevant.
We will review the circumstances and arrange an appropriate remedy, which may include a replacement, refund, or another solution required by law.
7. Missing Items or Components
If an order arrives with missing products or missing components, please contact customer support.
We will review the order and available fulfillment records.
Where a missing item or component is confirmed, we will work with the customer to provide an appropriate resolution.
8. Product Condition Requirements
For standard change-of-mind returns, products should remain in their original condition.
Where relevant, all included accessories, manuals, tags, packaging, and protective materials should be returned with the product.
Products showing signs of use, customer-caused damage, or unauthorized alterations may not qualify for a standard change-of-mind return.
This condition does not affect statutory remedies for defective or misdescribed products.
9. Return Inspection
After an approved return is received, we will review the product's condition and eligibility.
We will notify the customer of the return outcome and any approved refund.
10. Refund Processing
Approved refunds will normally be issued to the original payment method within 10 business days after the return has been received, inspected, and approved.
Your bank or payment provider may require additional time to make the funds available.
If more than 15 business days have passed after refund approval and you have not received your refund, please contact our customer service team.
11. Exchanges
If you would like to exchange a product, please contact us.
Exchanges depend on product availability and return eligibility.
If the requested replacement is unavailable, we will discuss an appropriate alternative, including a refund where applicable.
12. Non-Returnable Circumstances
Certain products may be excluded from standard change-of-mind returns where clearly disclosed before purchase and permitted by applicable law.
Examples may include:
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Customized or personalized items.
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Certain opened hygiene-sensitive products.
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Items damaged through customer misuse.
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Products returned with essential components missing.
Any applicable exclusion will not override mandatory rights for defective, damaged, or incorrectly supplied goods.
13. Order Cancellations
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation requests may be accommodated before fulfillment or dispatch.
Once an order has shipped, an eligible return may be requested after delivery in accordance with this policy.
14. Contact Information
HAKEEMA LLC
Email: jessishirar4323@hotmail.com
Phone: +1 501-374-8668
Business Contact Address:
17628 N 1st Pl
Phoenix, AZ 85022
United States
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM MST (UTC−7)
We aim to respond within 1–2 business days.
Nothing in this policy limits consumer rights that cannot legally be excluded or restricted.