Contact us

Contact Us

We're Here to Help

Welcome to HAKEEMA Customer Support.

If you have questions about a product, need help with an existing order, or would like assistance with shipping, returns, payments, or refunds, please contact our customer service team.

We aim to provide helpful information and respond to customer inquiries in a timely manner.

Customer Service Contact

Store Name: HAKEEMA

Legal Business Name: HAKEEMA LLC

Website: https://phimnex.com

Email: jessishirar4323@hotmail.com

Phone: +1 501-374-8668

Business Address

HAKEEMA LLC
17628 N 1st Pl
Phoenix, AZ 85022
United States

This is our published business contact address.

Please obtain return authorization and the confirmed return destination before sending any merchandise.

Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM Mountain Standard Time (MST, UTC−7)

Saturday–Sunday: Closed

U.S. federal holidays: Closed

We aim to respond to inquiries within 1–2 business days.

Requests submitted outside regular business hours will generally be reviewed on the next business day.

How We Can Help

Our customer support team can assist with:

  • Product information and availability.

  • Product specifications and options.

  • Order confirmation.

  • Order status and tracking.

  • Shipping and delivery inquiries.

  • Changes to delivery information.

  • Order cancellation requests.

  • Returns and exchanges.

  • Refund processing.

  • Damaged, defective, or incorrect products.

  • General shopping and website questions.

Contacting Us About an Order

For faster assistance, please include:

  1. Your order number.

  2. The email address used during checkout.

  3. The product name.

  4. A brief description of your question or concern.

If your inquiry concerns a damaged or defective product, photographs or a short video may help us review the issue.

Please do not send complete payment card numbers, passwords, or security codes through email or contact forms.

Return and Refund Assistance

Customers may request a return for eligible items within 30 calendar days after delivery.

Please contact our customer service team before sending any returned merchandise.

We will review your request and provide appropriate return authorization and instructions.

For full details, please review our Return and Refund Policy.

Contact Form

Customers may also contact us using the contact form provided on this page.

Please include your name, email address, order number when applicable, and a clear explanation of your inquiry.

Our Commitment

We value customer feedback and aim to provide clear, professional communication throughout the shopping process.

Thank you for choosing HAKEEMA.

HAKEEMA Customer Support

Email: jessishirar4323@hotmail.com

Phone: +1 501-374-8668

Address: 17628 N 1st Pl, Phoenix, AZ 85022, United States.